Campus Abroad

Campus Abroad: Reinstating a Suspended GBP for a Multi-Country Education Consultancy

• Client: Campus Abroad
• Industry: Education
• Location: Dubai, UAE
• Reinstatement Time Taken: 14 days

About the Client

Campus Abroad Educational Services L.L.P. is a study abroad consultancy registered under the Government of India, the Knowledge and Human Development Authority (KHDA) in Dubai, and the Ministry of Saudi Arabia. They facilitate admissions across 50+ countries to 800+ universities, and have assisted over 1,000 students. Their corporate office is in Kozhikode, with branches across Kerala, plus overseas centres in Dubai, Moldova, and Saudi Arabia.

For a multi-country consultancy, local search visibility in Dubai is critical. Parents and students searching "study abroad consultants near me" need to find the right office in the right city.

Challenge

Campus Abroad came to us with the classic two-profile problem: an older listing they'd lost access to (registered email no longer reachable), and a new profile they'd created to stay visible. Google's algorithm pattern-matched the second profile against the first, flagged it as a duplicate, and suspended it within days.

That left the Dubai office in a difficult spot. Two listings, neither working. For a business where the peak enquiry window aligns with university intake calendars (Sep, Jan, May), every week of invisibility translates to lost leads.

Approach & Strategy

We've handled GBP recoveries before, but education businesses need a tighter document trail than most.

• Documentation Collection: Collected all supporting business documents, including tax certificates, trade licence, the recognition letters from partner universities and registration proof of the business.
• Raising a Ticket: We packaged everything in one go: trade licence, KHDA certificate, VAT registration, lease agreement for the Dubai office, signage photographs, and a covering note explaining the duplicate situation in plain language.
• Follow-up & Communication: Stayed in regular contact with the client and the Google support team. tracked the appeal status.
• Profile successfully recovered within 2 weeks of raising the reinstatement ticket.

Outcome

• Dubai GBP reinstated and verified within 15 days of appeal submission
• Listing fully optimised post-recovery: services, branch hours, photos, FAQs, and posts
• Duplicate older profile resolved through Google's duplicate-marking process
• Branch-level GBP audit completed for the wider India and overseas network